1. Our Commitment
At Phoenix Medical Services, we are dedicated to offering the highest quality products and services to our valued customers. We understand that sometimes returns or exchanges may be necessary and we want to make this process as seamless as possible for you.
In order to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain products, such as personalized items or perishable goods, may not be eligible for return.
3. Return Process
To initiate a return, please contact our customer support team within 14 days of receiving your order. Our friendly representatives will assist you throughout the process and provide you with the necessary instructions and return authorization.
3.1 Return Shipping
If the return is due to our error, we will cover the return shipping costs. However, if the return is due to a change of mind, the customer will be responsible for the return shipping fees.
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
If you would like to exchange your item for a different size, color, or variant, please reach out to our customer support team. We will guide you through the exchange process and ensure you receive the desired product.
6. Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a suitable solution to resolve the issue promptly.
7. Contact Us
If you have any further questions or concerns regarding our return policy, please do not hesitate to contact our dedicated customer support team. We are here to assist you and ensure your satisfaction.
Thank you for choosing Phoenix Medical Services. We value your business and look forward to serving you again in the future.